FAQs

As a global operating entity, we may transfer data outside the EU/EEA in order to provide you with the best possible service. This may include transfers to third countries that do not by default ensure an adequate level of protection of your personal data. However, when data is transferred to providers in such third country, we implement appropriate safeguards to ensure the same level of compliance typically ensured by the EU jurisdictions. Additionally, your data will only be transferred to a third country if it is permitted under data protection legislation.

The personal data that we process about you as a client include:

– Identification information, residence and contact information.

– Records in relation to our business agreement with you which involves the data deriving from the usage of our platforms, mobile apps, recorded telephone lines, office buildings and marketing activities.

– Know your customer (“KYC”) records, including passport details, social security numbers, data and place of birth, source of wealth, relationships with public officials.

– Financial information such as bank account details, income, assets, outgoings.

The information we collect from you helps us fulfil our obligations under Anti-Money Laundering laws and regulatory reporting requirements. These details are provided by you through the registration stage and each time you register a new payment method with us or in any way refresh or update your information.

We store your personal data for as long as necessary and in relation with the following periods:
– 5 years from the date of termination of your customer account.
– Any retention period required by law.
– Any need to store records beyond the above periods in order to handle potential audits, tax matters or for the establishment, exercise or defense of legal claims.

Although, the following are subject to certain exceptions and limitations, you have the right to:

– request for access and copies of your personal data.

– request for us to correct the data we hold on you.

– request for us to delete all of your personal information. Please note that where applicable, we are required to keep this information for up to 5 years in order to fulfil our AML obligations and therefore, such request might not be fulfilled.

– request for us to transfer your information to another provider.

– object to processing of your personal data.

– request that you will not be subject to automated individual decision-making, including profiling.

To evoke any of the above mentioned rights, please get in touch with our Customer Support Team or through privacy@markets.com

Finalto (BVI) Limited regulated by the FSC under license number SIBA/L/14/1067 which is located at Ritter House, Wickhams Cay II, Road Town, Tortola, VG1110, British Virgin Islands

Finalto (BVI) Limited is the entity in which collects your data. For any further information or to report a suspicious complaint, please contact customersupport@markets.com or privacy@markets.com immediately.
 

You should always be cautious of unsolicited approaches via emails, texts, calls and social media channels. Never give out your personal information through these platforms and always check whether the email address appears slightly different to the official one. Websites should always be https://secured and do not download any files or programs from unknown sources to any of your devices.

Please always keep in mind that reputable companies will never ask for your personal account or payment information. If you have any suspicions, then please contact us immediately through Customer Support.

Our Data Protection Office is ensuring GDPR compliance within markets.com. The company is regularly audited by internal and external parties against all controls and monitoring tools used to protect our systems and data. For any questions or to make a complaint, please contact privacy@markets.com.

For more information on how to keep yourself protected online, please check out our online security page: https://www.markets-vietnam.com/about/fraud/

In order to fulfil our business relationship with you, we must collect this data to satisfy both legal and regulatory requirements. As a financial institution operating under strict regulations, we are bound to collect this information from you to operate in accordance with law.

The processing of your data is conducted on the information you provide us as well as external sources which is publicly available (e.g. the press, registers of companies, online websites, social media platforms etc.) and anti-fraud databases, sanctions lists.

The purposes of which we process your personal data is further explained below: 
– To fulfil the performance of a contract 
At the beginning of our business relationship with you, we are obliged to collect relevant information to satisfy the requirements of making a contract valid. For more information, please review our Privacy Policy. 
– To comply with legal obligations 
As a financial services investment firm, we are subject to a number of legal implications that require us to collect, store and disclose or otherwise process personal data in the form of KYC checks, anti-money laundering purposes or to respond to investigations conducted by regulators, police, tax or other public authorities. 
– Legitimate interests 
We rely on our legitimate interests when we process your personal data in connection with the operation of our business. This includes business analysis and development of products and services, Information Technology security, telephone recordings and monitoring of electronic communications for business and compliance purposes, prevention of financial crime, audits and establishing legal claims. 
– On the basis of your consent 
In order to process your data, we are required to obtain your consent at the beginning of the business relationship. You can withdraw your consent to any types of marketing communications you receive from us in the form of calls, texts, pushes and calls. However, if you withdraw your consent to our Terms and Conditions and Privacy Policy, we will have to discontinue providing our services to you. Please note, that you are able to withdraw your consent at any time by contacting Customer Support or privacy@markets.com.

Your data processed by us is only shared with persons within the group and/or non-affiliated third parties where required, for the basis of availability for a certain service provided to you from us and technologies used to provide it.

We do not disclose your details to any parties or entities apart from the above mentioned. All of our offices are equipped with top-notch technical devices and programs within which all data is stored on tightly secured servers therefore leakage of any form of information is not to occur.

For more detailed information, please refer to our Privacy Policy. You can raise any concerns related to your privacy to privacy@markets.com.

You can submit your request via email to support@markets.com. After received, each request is subject to a throughout review which can take up to 10 days to be conducted. Within this period, you will be further contacted with more information concerning your case.

In the event that you have financial history with us, your data must be stored on our system for at least 5 years since the date of your last transaction.

We may share your information with a range of recipients such as regulators, financial institutions, public authorities, professional advisers, auditors and insurers. However, we will only disclose personal data about you to the extent that it is permitted under the GDPR regulations. If you would like to find out more about the external parties we share your information with then please check out our Privacy Policy.