CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 74% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
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At markets.com, we strive to serve every one of our clients to the best of our ability. We believe in treating all our clients with honesty and transparency.
So if you have any questions or want to make a complaint, we will do our utmost to answer your queries and provide a satisfactory explanation.
Find out how to file queries or complaints below.
Your satisfaction with our services is our utmost priority at markets.com.
If you have a trading-related question, please email the customer support team at support@markets.com.
You can also contact them on Live Chat or submit an online query form. They will get back to you within 48 hours.
Our customer support team uses English for Live Chat. If you prefer to be contacted in your chosen language, leave these details with them and they will get back to you as soon as they can:
If our customer support team is taking longer than usual to respond to you on Live Chat, they are probably experiencing a high volume of inquiries. Do continue to hold and they shall be with you shortly.
For matters relating to dissatisfactory service, you can submit a complaints form to us. Our compliance department will take the necessary action.
We aim to resolve a formal complaint within two months. If we need more time to investigate, we will notify you of the delay. Read more here.
A complete resolution, which will come with a full written response, will not take longer than three months from the date the complaint was submitted.
Log in to your account now to send us a query or complaint.
All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.
The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.
markets.com is a global company with more than 5m registered accounts which is regulated in Europe, UK, BVI, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us.
Please refer to our Safety Online / Stay Protected Online Page for more information.
Markets.com is operated by Safecap Investments Limited which is regulated by the CySEC under license no. 092/08.
Markets.com is a global brand and trade mark used by Safecap Investments Limited and owned by Finalto (IOM) Limited.
Safecap Investments Limited has the sole and exclusive use of the domain Markets.com worldwide.
Your data processed by us is only shared with persons within the group and/or non-affiliated third parties where required, for the basis of availability for a certain service provided to you from us and technologies used to provide it.
We do not disclose your details to any parties or entities apart from the above mentioned. All of our offices are equipped with top-notch technical devices and programs within which all data is stored on tightly secured servers therefore leakage of any form of information is not to occur.
For more detailed information, please refer to our Privacy Policy. You can raise any concerns related to your privacy to privacy@markets.com.
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