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Getting started with markets.com

How can you update your personal information and contact details on markets.com?

At markets.com, we need the most updated information on our clients.

After your account has been fully verified by us, you will not be able to change your personal account details independently.

So if you need to update your account details, contact our customer support team via Live Chat or support@markets.com and provide them with the relevant information.

Read on to find out more.

Locating your markets.com account number

If you need to quote your account number to our customer support team, you can find it at the top right menu of the web platform. It should start with “mk”.

Contacting customer support

There are various ways you can contact our customer support team.

You can:

Using Live Chat

Language options

Our customer support team uses English for Live Chat. If you prefer to be supported in your chosen language, leave your details with them and they will get back to you as soon as they can:

  • Name
  • Email address
  • Account number
  • Other contact details
  • Preferred mode of contact (phone/WhatsApp/email)

No response received

If it takes a while to get a response on Live Chat, the team may be experiencing a high volume of inquiries.

They may take longer to respond, but continue to hold and they shall be with you shortly.

If you would like them to contact you instead, simply leave them your:

  • Name
  • Email address
  • Account number
  • Other contact details
  • Preferred mode of contact (phone/WhatsApp/email)

Log in to your account now to update your personal information and contact details.

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