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Start trading with markets.com

Need help getting started with markets.com? Did you encounter a technical issue recently?

Or do you have a question and couldn’t find the answer from our FAQs? Not to worry. Our customer support team is on hand to help 24/5.

There are a few ways to contact the team, such as:

Email

Get in touch with our customer support team via email at support@markets.com. You will receive a prompt response within the same day.

Phone

Depending on where you live, you can call our team for assistance from 10 pm UK Sunday to 10 pm UK Friday at the following numbers:

United Kingdom: +44 208 097 9794

Australia: +61 290 700 431

Europe: +357 22278807

Global: +44 208 097 9794

South Africa: +27 104470539

Live Chat

You can also chat directly with our customer support team via Live Chat. This service is available 24 hours from Monday to Friday.

To launch a chat with a customer support representative, click the chatbot icon at the bottom right corner of any markets.com page.

customer support homepage icon

Our support agent will attend to you shortly.


customer support chat bot

Online query form

Another option is to describe the issue you’re facing in an online query form.

To speed up the investigation, please attach relevant screenshots or images. Click Submit to send your online query to us.


online query form

At markets.com, we’re committed to ensuring that you have a great trading experience. So reach out to us if you have any issues or just need some help.

Log in to your account and contact our customer support team now.

Start trading with markets.com

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See all FAQs

Where are your offices located?

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Our Group has regulated entities in several jurisdictions, specifically Cyprus, UK, Australia, South Africa and BVI. Each of our entities is regulated by the relevant authority in its jurisdiction.

Are my funds at risk in case of Insolvency/Bankruptcy?

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All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.

Is my personal data safe with you?

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The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.

What are the official email domains of markets.com?

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The official email domains used for our communication are:

@markets.com
@marketsmail.com

We recommend that you do not engage or respond to any communication that is not from the official email domains mentioned above.

Is markets.com a scam?

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markets.com is a global company with more than 5m registered accounts which is regulated in Europe, UK, BVI, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us. 
Please refer to our Safety Online / Stay Protected Online Page for more information.

Who are we and are we regulated?

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Markets.com is operated by Finalto (South Africa) Pty Limited which is a regulated by the FSCA under license no. 46860 and licensed to operate as an Over The Counter Derivatives Provider (ODP) in terms of the Financial Markets Act no.19 of 2012.

Markets.com is a global brand and trade mark used by Finalto (South Africa) Pty Limited and owned by Finalto (IOM) Limited.

Finalto (South Africa) Pty Limited has the sole and exclusive use of the domain Markets.com worldwide.

What can I trade with you?

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markets.com offers a wide range of instruments. You can trade CFDs on our multi-asset platform, giving you unparalleled control over the way you trade.

Need further assistance?

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